Returns & Exchanges
At Events At Cullen Wines, we strive to ensure every culinary experience and premium wine delivery exceeds your expectations. If your order arrives damaged or does not meet our quality standards, we offer a straightforward return and exchange process to make it right.
Contact Our Team
Email our customer service department within 48 hours of receiving your order, including your order number and clear photographs of any damage or quality concerns.
Review and Approval
Our cellar door experts will review your claim to ensure it meets our quality guarantee criteria and provide you with a return authorization number if applicable.
Secure Packaging
Carefully repackage the items in their original shipping materials to prevent further damage during transit, ensuring the return authorization is clearly marked on the exterior.
Resolution and Refund
Once we receive and inspect the returned goods, we will process your full refund or dispatch a replacement shipment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing