Frequently Asked Questions
Everything you need to know about our premium wine and dining experiences.
Where do you ship your wines?
We currently offer nationwide shipping across Australia. For international inquiries, please contact our cellar door team directly to discuss specialized freight options and customs regulations.
How should I store my Cullen Wines after delivery?
To maintain the integrity of our biodynamic wines, we recommend storing them in a cool, dark place with a constant temperature between 12-15°C, away from direct sunlight and vibrations.
Can I book a private event at the estate?
Yes, we host a variety of private functions including corporate lunches and intimate weddings. You can browse our available event packages online or email our events coordinator for a bespoke quote.
What is your return policy for damaged goods?
If your order arrives damaged or is not as described, please notify us within 7 days of receipt. We will arrange for a replacement or a full refund including any shipping costs incurred.
Are your wines certified organic and biodynamic?
Absolutely. Cullen Wines is proud to be a certified biodynamic, carbon-neutral, and naturally powered estate, ensuring the highest standards of environmental sustainability and product purity.
How long does shipping usually take?
Standard delivery typically takes 5-7 business days for metropolitan areas and up to 10 business days for regional locations. You will receive a tracking number via email once your order has been dispatched.